What should a client consider before deciding to hire a consultant?
To me, it is hugely important to ensure that the right person joins the development project. They need to fit in well with the group in order to be able to contribute. The fundamental requirement is naturally the right expertise, but in order to be able to translate that expertise in practice, the team need to gel. Personal chemistry is important.
Giving a good introduction, having all the tools in place, opening up for networks and providing access to the required information. Simply creating the conditions that allow someone to do a good job.
What is the best way of handling the mix of employees and consultants? What do you need to consider?
I don’t think you should differentiate between employees and consultants in any way. I believe that it will be difficult to do a good job unless everyone is given the same working conditions. The consultant must be given the same trust and conditions as the employees; otherwise, the company will not be able to leverage all the expertise that they possess. The consultant is often present for a longer period of time, which makes it even more important not to differentiate. The only thing that truly separates a consultant from an employee is who pays their salary.
The basis for doing a good job is having the right conditions, and that applies to everyone. If someone fails to perform, you need to consider whether they were given the right conditions to begin with, no matter who they are.
How do you think product companies will work with consultants in the future?
I think companies will have to hire in more specialist expertise. The level of technical complexity is increasing, and companies cannot have cutting-edge expertise across all areas in-house. In order to keep up with developments and stay at the forefront, they will need to hire in external expertise in order to succeed.
What is it like to work with Avalon Innovation?
I only have positive things to say about my experiences with Avalon. The collaboration has been straightforward, and they are good at listening and reading my needs as a client. They sound out what expertise is required and identify the solution capable of generating the best possible results for the client. I feel that Avalon’s main focus is finding the right solution for the specific need, and not selling volume and hours. Quality and customer satisfaction over quantity. Of all the consultancy companies that I’ve worked with, Avalon is right up there with the very best in the business.